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Terms and Conditions

1. Introduction

Welcome to  NexGO LLC ( "NexGO, "we", "our", or "us" ). These Terms and Conditions govern your use of our transportation coordination services. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please refrain from using our services. Last updated: [Insert Date].

2. Use of Services

NexGO LLC provides non-emergency transportation coordination services for individuals with disabilities, including services funded through Medicaid and the Division of Developmental Disabilities (DDD). Services may include arranging transportation through third party providers and/or direct transportation services.

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All services are non- emergency and are not a substitute for medical transportation or emergency care.

3. Payment Terms

For self-directed Medicaid/DDD participants, payment may be processed through a Fiscal Intermediary such as Public Partnerships LLC.​

  • NexGO LLC will submit required documentation for services rendered 

  • Payments are subject to approval by the Fiscal Intermediary and Medicaid program rules

  • NexGO LLC is not responsible for delays caused by third-party processing systems

Clients are responsible for services not covered by Medicaid or exceeding approved budgets.​

NexGO LLC complies with all applicable Medicaid and DDD program requirements under the New Jersey Division of Developmental Disabilities.

For Medicaid/DDD-funded services:

  • Services must be authorized in the participant's Individual Service Plan (ISP)

  • Services must be medically necessary and within approved  service limits.

  • NexGO LLC will only bill for services actually rendered and properly documented

  • All services are subject to state audits, verification, and compliance reviews

NexGO LLC agrees to comply with all applicable federal and state Medicaid regulations, including but not limited to those enforced by the Centers for Medicare & Medicaid Services​.

4. Medicaid & DDD Compliance

5. Confidentiality

NexGO LLC complies with applicable privacy laws, including the Health Insurance Portability and Accountability Act.

We protect all personal and health-related information and only use it for service coordination, billing, and compliance purposes.

6. Limitation of Liability

NexGO LLC provides non-medical transportation coordination only.

To the fullest extent permitted by law.

  • NexGO LLC is not liable for indirect or consequential damages

  • We are not responsible for third-party provider incidents

  • liability is limited to the amount paid for services rendered 

7. Governing Law

These terms and any disputes arising under them shall be governed by and construed in accordance with the laws of the State of New Jersey

8. Prohibited Conduct

NexGO LLC strictly prohibits fraud, waste , and abuse in any Medicaid-funded service.

This includes but is not limited to:

  • Billing for services not provided

  • Misrepresenting service times or mileage

  • Submitting false documentation

Suspected violations may be reported to appropriate authorities, including New Jersey Office of the State Comptroller or Medicaid fraud units​

9. Cancellation & No-Shows

  • Clients must provide at least a 1 hour notice for cancellations

  • No-shows or repeated late cancellations may result in service limitations

  • Medicaid may not reimburse for certain missed services

To comply with Medicaid/ DDD requirements NexGO LLC will maintain accurate and complete records including:

  • Trip logs (date, time, mileage , pickup/drop-off)

  • Service verification

All records will be retained in accordance with applicable laws and may be reviewed by state or deferral agencies upon request.

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10. Documentation & Recordkeeping

11. Third-Party Transportation Providers 

NexGO LLC may coordinate services through third party providers such as Uber/ Lyft

While NexGO LLC works to ensure quality and reliability, we do not control third-party providers and are not liable for:

  • Driver conduct

  • Delays or cancellations

  • Incidents occurring during transport

NexGO LLC supports and protects all participant rights under Medicaid and DDD Programs, including:

  • The right to dignity and respect

  • The right to safe and appropriate services

  • The right to choose providers

  • The right to file complaints without retaliation

12. Participants Rights
13. Modifications

NexGO LLC reserves the right to update these Terms at any time. Continued use of services constitutes acceptance of any changes.

14. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:


info@nexgo.online
856-520-1022

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