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Privacy Policy

Effective Date: May 2, 2026

1. Introduction

Welcome to NexGO LLC ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.nexgo.online) or use our transportation coordination services

2. Information We Collect

We may collect personal information you voluntarily provide to us, including:

  • Full name

  • Phone number

  • Email address

  • Pickup and drop-off information

  • Appointment or transportation details

  • Communication preferences

  • Information submitted through contact forms or inquiries

We may also collect limited technical information such as:

 

* IP address

* Browser type

* Device information

* Website usage analytics

3. How We Use Your Information

We use your information to:

  • Coordinate and manage transportation services

  • Respond to inquiries and customer support requests

  • Communicate ride updates or scheduling information

  • Improve our website and services

  • Maintain safety, security, and fraud prevention

  • Comply with legal or regulatory requirements

4. Transportation Coordination Disclaimer 

NexGO LLC coordinates transportation services using third-party transportation providers and platforms, including rideshare services when appropriate. NexGO does not directly operate emergency medical transportation vehicles or ambulance services.

 

Transportation availability may vary based on provider availability, location, eligibility requirements, and service authorization.

5. Medicaid and DDD Information

For clients using Medicaid or DDD-related transportation services, we may collect and share limited information necessary to coordinate approved services with authorized providers, support coordinators, healthcare facilities, or caregivers.

 

We only use information as reasonably necessary to provide coordination services and comply with applicable requirements.

  

6. Sharing of information

We do not sell personal information. We may share information with:

  • Transportation providers or rideshare partners

  • Healthcare facilities or authorized caregivers

  • Support Coordinators or case managers

  • Service providers assisting with website or communication tools

  • Government or legal authorities when required by law

7. Data Security

 

We use reasonable administrative, technical, and organizational safeguards to help protect personal information. However, no online transmission or electronic storage system can be guaranteed to be 100% secure.

  

  • You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of certain information

  • Opt out of non-essential communications

  • To make a request, contact us using the information below.

8. Your Rights

9. Third-Party Services

Our website or services may contain links or integrations with third-party services, including rideshare platforms or external websites. We are not responsible for the privacy practices of third-party providers.

10. International Transfers

Our servers are located in [Country]. Your information may be transferred to, stored, and processed by us in our facilities and by third parties globally.

11. Changes to This Policy

We may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.

12. Contact Information

NexGO LLC
Email: info@nexgo.online
Phone: 8565201022
Website: www.nexgo.online

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